Refund policy

At VIAGADGET, customer satisfaction is our top priority. This policy outlines how returns, refunds, and replacements work across our store. Every return request is reviewed fairly to ensure a transparent, secure, and premium shopping experience.

  1. Return Window Returns must be initiated within 14 days after the carrier tracking marks the item as delivered. Requests made after this 14-day period cannot be accepted.

  2. Return Eligibility and Condition To be eligible for a return, your item must be completely unused, unworn, with all original tags attached, and in its original packaging. It must include all accessories, manuals, and documentation that arrived in the box. Items showing signs of wear, modification, or damage do not qualify for a refund. Items sent back to us without first initiating an official return request via email will not be accepted.

  3. Damaged, Defective, or Incorrect Items Please inspect your order immediately upon reception. If your order arrives damaged, defective, or incorrect, we will issue a replacement or a full refund once verified.

Time Limit: Claims for damaged or incorrect items must be reported within 48 hours of delivery. Proof Required: Your email must include clear photos or videos of the defective product AND the original shipping packaging.

  1. Return Process To start a return, you must first contact us at hello@viagadget.com. If your return is accepted, follow these steps:

  2. We will provide you with specific shipping documentation instructions.

  3. Ship your item back within 15 days of approval. A valid tracking number is strictly required for all return shipments.

  4. Returns must be sent directly to our fulfillment handling facility at this address:

C Zampieri Ltda Rua Osaka, 33, 1-53, Claudia Londrina, PR, Brazil, CEP: 86050-330

  1. Shipping Costs and Restocking Fees

Voluntary Returns: For returns where you changed your mind, ordered the wrong size or color, or no longer need the item, the customer is fully responsible for providing and paying for return shipping costs. Original shipping fees are non-refundable.

Restocking Fee: A 30% restocking fee will be applied to all voluntary, non-defective returns. This fee will be automatically deducted from your final refund amount.

Refused or Unclaimed Packages: Packages returned to us because they were refused at delivery, abandoned at customs, or unclaimed at the local postal branch are treated as unauthorized cancellations. They are subject to the same 30% restocking fee and any return freight charges incurred.

  1. Non-Returnable Items Certain types of items cannot be returned or refunded for health, safety, and hygiene reasons:

Personal care items, cosmetics, and beauty products. Custom, personalized, or special-order items. Hazardous materials, flammable liquids, or gases. Final sale items, clearance products, and digital gift cards.

  1. Refunds and Exchanges

Exchanges: The fastest way to get what you want is to return your original item, and once the return is accepted, make a separate purchase for the new item.

Processing Time: Once your return package is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund. If approved, your refund will be automatically processed back to your original payment method within 10 business days, minus the 30% restocking fee. Please note that your bank or credit card issuer may take additional time to post the transaction to your account.

  1. Disputed Deliveries (Delivered but Missing) If your tracking status shows Delivered but you have not received your package:

  2. You must file an official missing package claim with the shipping carrier immediately.

  3. Provide our support team with the carrier claim number and a copy of their investigation documentation within 48 hours of the delivery status update.

No refunds or replacements will be issued until the carrier completes their internal investigation and formally confirms misdelivery or loss in transit.

  1. Dispute and Chargeback Policy

Transit Disputes: Opening a credit card or payment gateway dispute while an item is actively in transit violates our terms. Tracking data serves as absolute proof of fulfillment under international commerce standards, including Visa Compelling Evidence 3.0.

Chargebacks: Customers agree to contact VIAGADGET support at hello@viagadget.com to resolve any issues before initiating a bank chargeback. We maintain comprehensive digital logs, including fulfillment time stamps, delivery scans, and communication histories, to defend against unauthorized or fraudulent disputes. Fraudulent or premature chargebacks may result in immediate account or service restrictions.